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Frequently Asked Questions

We often get asked questions about the sessions, insurance, what to expect, and more. Check out the frequently asked questions below to see if your questions are answered.

  • I've never been to therapy before, what's it like?
    During the first session, you and your clinician complete a full assessment of why you're coming to therapy and an overall history. From there, you will decide on two to three targeted goals to improve depression, anxiety, relationships, etc. Sometimes during sessions, we may practice concrete skills while at other times we may have in-depth conversations about what you're experiencing emotionally. Your clinician uses your feedback to modify interventions based on where you are at in your unique healing journey.
  • Will you work with people who have any kind of mental health issue?
    Our staff work most effectively with people experiencing anxiety, panic attacks, trauma recovery, depression, and hypomania. Our team also works well with people who have co-occurring medical health concerns, want to integrate spirituality into therapy, or are part of the LGBTQQIA community. If you have had substance use or eating disorders, we will be able to work with you if you've had at least 3-4 months of sustained recovery. For people who utilize crisis services and inpatient hospitalizations regularly, the Practice Owner recommends working with a larger therapeutic services agency. In couple's therapy, we do not provide services if one or both members of the couple are physically assaultive to the other partner. We are happy to provide referrals to other programs and therapists if we are not a good fit.
  • Why is the practice only telehealth?
    In response to the COVID-19 pandemic, practice owner, Lindsay Boudreau created a telehealth practice. Throughout the first year, Lindsay recognized that many clients were from locations in the state that would make it difficult for in-person appointments. In addition, her local clients stated that they felt more comfortable in their own surroundings and greater scheduling flexibility to meet while at work or home. Based on these findings, Lindsay made the decision to be a telehealth practice regardless of pandemic conditions. Telehealth services are completed on a HIPAA compliant platform to ensure security. Limited in person referrals are available if you are solely looking for in-person therapy.
  • I live outside of Massachusetts. Are you able to work with me?
    We generally cannot provide telehealth services for people living in another state. In addition, if you are out of state on vacation or for school, we are unable to provide services. Two clinicians, Lindsay Boudreau and Ariana Flanagan, have dual licensure in Rhode Island but our other clinicians are Massachusetts-only based. Please use Therapy Den, Unmute, Psychology Today, or Thriving Campus for out of state therapy services.
  • Do you take insurance?
    Yes, we take Blue Cross Blue Shield, Aetna, Harvard Pilgrim, Tufts (includes Commercial, MassHealth and ConnectorCare), United Healthcare, Optum, Mass General Brigham Partnership, Mass General Brigham ACO, Wellsense (Commercial and MassHealth), Fallon (Commercial and MassHealth), Steward, MBHP, BeHealthy Partnership, and Unicare (Commercial only). Not every clinician takes each insurance panel yet, due to the credentialing process. If you go to About Us and click on each clinician's profile, you can read about what insurances they currently accept. Our practice owner Lindsay Boudreau is the only provider who takes Health New England due to telehealth provider restrictions.
  • You do not currently take my insurance, but I still want to work with you. What options are available?
    The practice no longer is able to support sliding scale clients except for limited slots through Open Path Collective. If you have commercial insurance and are able to pay the full rates, we will give you a superbill for each session for partial (but not guaranteed) reimbursement. The fee is charged after each session. Please check your plan's out-of-network benefits. If you have a MassHealth plan and do not have Tufts or Mass General Brigham as your MCO/ACO, we cannot work with you at Elemental Intuition due to insurance contract regulations. We have referral options available to help, as we know how hard it has been to wait for care!
  • What is your cancellation policy?
    To avoid the cancellation fee, please cancel at least 24 hours in advance. If you cancel with less than 24 hours or do not show up for the appointment, and it is not an unforeseeable emergency (e.g. illness, accident), you will be charged $100 to the credit card on file. HSA/FSA cards and insurance cannot be used to bill for these missed appointments. Clients on MassHealth plans cannot be charged the fee. If you have 3 late cancellations or no-shows, you and your therapist will need to discuss whether you can continue working together. After the fourth no show or late cancel, we will terminate sessions. You are welcome to return to the practice at a later date if you can commit to sessions, but we cannot guarantee availability with your original clinician.
  • I want to start couple's therapy. Will my insurance cover services?
    Insurances generally do not cover couple's therapy unless the primary insured person has a diagnosable mental health condition that couple's therapy could be beneficial in treating. Please contact your insurance to review benefits for CPT codes 90846 and 90847. We currently have one couples therapist, Debra Lucey-Maynard LICSW, and she has openings.
  • Do you accept MassHealth (Medicaid)? Do you see teenagers on MassHealth?
    We accept many of the MassHealth plans that go through an ACO or MCO. We are unable to work with anyone who only has MassHealth Standard or Health Safety Net. Due to additional certification requirements, we are only able to work with adults 21+ who are on a MassHealth Plan.
  • Do you work with kids and teenagers?
    As our practice is fully telehealth, we will work with teenagers who are 15 and older. Not all of our clinicians work with teenagers, so please review the therapist's page for their age limitations.
Is your question missing? We're happy to answer it for you. Get in touch with us.
Contact Details

Elemental Intuition

Orange, MA 01364


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